I am very upset with my experience with this card. I can't even begin to explain how much of an inconvenience this is for me. But the sooner I can speak with someone, the sooner we can get the ball rolling on this. And I know they're just probably gonna want me to fax over all of my information to release my money (as Lakisha stated). This is my fourth attempt to speak with someone in 2 days and every time I've been on hold for more than an hour. I am beyond disgusted at the customer service with this company. But I also received an email from RUSH stating that they needed me to call customer service to verify my identity to release my money. I received notification from the IRS saying that my refund was ready and that it had been sent already. I'm actually having the same problem Lakisha mentioned. After being upset, she then transferred me back to Bancorp who then told me they did not even have the unauthorized charges paperwork that I sent to Rushcard, so I had to refax the paperwork to Bancorp who finally advised they received the paperwork.
#Rushcard customer service number full#
I spent another 30 minutes just on hold to finally get to a rep and once I spoke to a rep, she advised me that it would take 10 business days to get a provisionally credit ONLY if my account falls under their guidelines and it would not be a guarantee, it would be the full $356.30 they would credit me. When I went through the automated service I was then transferred back to Rushcard. I then asked about the dispute process, I was then transferred to Bancorp. So the next day I called Rushcard again and spent 2 hours 43 minutes and 15 seconds on the phone with another rude rep who finally waived the fees. She did not mention that I would have to pay $30.00 for it. After I had go through the story again and explain this was fraud as the transactions happened in IL and I live in MI, the Supervisor said she would have an expedited card sent to me. After a representative wanted to argue with me about the transactions and basically telling I did it, I was able to speak to a Supervisor and I mind you that did not speak good English. When I noticed this I immediately contacted Rushcard and deactivated the card. On 2/13 I noticed that I had 3 transactions to the family dollar store that totaled $356.30. Once I did that, everything went downhill.
I had good experiences until I had my tax refund deposited onto my account. I have been with Rushcard for over a year. So please, do not use Rushcard if you want to keep your hard earned money I already opened a new account with US Bank and they explained the whole process about unauthorized charges and customer's accounts are secure and they have a fraud department that monitor their card's for suspicious activity, so it can be caught before someone loses money like this. If you have a Rushcard, I would strongly suggest cancelling and going to another company or even a real bank.
And I was told by a rep that Rushcard would not do that, they are all loyal! HELLO! I AM SORRY, WHAT COUNTRY ARE YOU LIVING IN AND EVERYONE IS HONEST?Īnd as I sit here and type this message to call them and give them the police report number, I am still waiting 45 minutes later to speak to a rep. I called Rushcard back to try to inform them that either their systems have been compromised or someone in Rushcard is taking their customer's information and selling it to people. Then why in the world do they even have a dispute process? Why was this not caught with the first transaction when they clearly see these transactions are not even happening in the state I live in and how in the world can someone walk into a store and swipe my card when I clearly have the card in my possession? I went to the police station to file a police report and guess what? 5 other people who also have Rushcard, this happened to them as well.
They did not offer to contact the Merchant to see if these transactions could be stopped, I was told I would have to do that.
I am not understanding how within 6 days both cards have been compromised and a total of $700.00 have been taken for me, but this time before I can even dispute I have to let the transaction hard post to the account. Another rep who was rude would not even transfer me to a Supervisor, she actually hung up on me. I called Rushcard back again about this and once again I had to go through the process of cancelling this card and asked for a card to be expedited because this time I am taking all my money and closing the accounts. 2/17 I received the new card and behold 3 more unauthorized transactions showed up again this time in Southgate at a Meijer's.
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